Refund policy

🌸 Refund & Return Policy

At ArabianPetals.com, your satisfaction is our top priority. We take great pride in delivering fresh, beautiful flowers on time—every time. However, if something isn’t right with your order, we’re here to help.

💬 Same-Day Complaints

If you're unsatisfied with your delivery, please contact us on the same day of receiving your order. This helps us address the issue promptly and maintain the freshness standard we promise.

📩 You can reach us via:

💰 Refund Policy

Once we verify the issue with your complaint (including photographic proof if required), your refund will be processed within 24 hours. The amount will be returned to your original payment method.

You are eligible for a full refund if:

  • The wrong product was delivered.

  • The flowers arrived severely withered or damaged.

  • The bouquet does not match the description or image shown during purchase.

🔁 Return Policy

We accept returns under the following conditions:

  • The flowers are withered upon arrival.

  • The wrong flowers or arrangement were delivered.

Returns must be reported within the same day of delivery. Please keep the original packaging and provide photos so our team can quickly assess and process your return.

❌ Non-Returnable Situations

Unfortunately, we cannot offer refunds or returns if:

  • The flowers were mishandled or stored improperly after delivery.

  • The complaint was made more than 24 hours after delivery.

  • The recipient refused to accept the order.

For any further concerns, feel free to reach out to our support team. Thank you for choosing ArabianPetals.com—your trusted flower delivery partner in the UAE.